Returns & Exchanges
At ScentSmoke, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and details of the item you wish to return to receive a Return Authorization (RA) number.
Prepare the Package
Place the unused item in its original packaging, ensuring all tags and protective seals are intact to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send your package back to our designated fulfillment center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing